Can I Request a Refund? Apple App Store/Google Play Store
Refunds must be requested via the platform you originally purchased your subscription from.
If you purchased your subscription via Apple App Store or Google Play you will need to contact them directly for for any issues regarding payments where they take care of all subscriptions on our behalf.
Contacting Apple App Store
You can contact Apple Customer Support directly at https://getsupport.apple.com/. When you get to this page, click "Billing & Subscriptions" followed by "Subscriptions & Purchases." Once here, you'll be given a variety of avenues through which you can contact Apple.
Contacting Google Play Store
Play Store Support via Desktop
- Login your Google Account via Google Playstore.
- Open this link in your desktop browser.
- After opening the link, click the Contact Us link in the upper right corner of the website. The one below your profile picture/image.
Play Store Support via Mobile
- Open Play Store App in your Android device.
- After opening Play Store, open the Menu then choose and tap Help.
- Upon opening, you should be able to see the site below via your mobile browser. Tap Contact Us to continue to the next step.